Xxxx25 FAQ – Account, Payments & All Your Questions Answered

Enabling two-factor authentication (2FA) on xxxx25 adds an extra layer of security to your account. Even if someone knows your password, they won't be able to log in without the OTP sent to your mobile.

Steps to enable:
1. Log in to xxxx25 and click the profile icon in the top-right corner.
2. Select "Settings" and go to the "Security" tab.
3. Look for the "Two-Step Verification" or "Two-Factor Authentication" section.
4. Click the "Enable" button.
5. A verification code will be sent to your registered mobile number — enter it to confirm.

What happens when 2FA is enabled:
— Every time you log in from a new device or browser, a one-time OTP will be sent to your mobile.
— On a trusted personal device, you can tick "Save as trusted device" so you won't need to enter an OTP every time.
— Login cannot be completed without an OTP — that is the core layer of protection.

Important: Once 2FA is enabled, keep your mobile number active. If you change numbers, update it through Support first — otherwise you may be locked out. Contact Support: support@xxxx25.app।

When a match is cancelled or incomplete, xxxx25 follows a clear policy — no member's funds are withheld without reason.

If the match is fully cancelled:
— If the match is cancelled before it begins or officially rescheduled, the full stake for all bets will be returned to your wallet.
— Refunds are typically processed within 24 hours of the cancellation being confirmed.

If a match is abandoned mid-way:
— In cricket, if the required number of overs are not completed (e.g., at least 1 innings in a Test match), the bet is generally void.
— In T20 or ODI matches, if the minimum required overs are not completed (5 overs per side in T20, 20 overs per side in ODI), the bet will be voided.
— In football, if less than 90 minutes are played, the bet is void.

For partial play situations:
Markets that have already been played (such as "runs in the first over") will be settled. However, bets tied to the overall match result will be voided.

If you haven't received a refund, wait 24 hours — and if it still hasn't come through, on the Payments page Contact Support with the information provided.

xxxx25's referral program is built around mutual benefit — when you bring a friend on board, both of you get rewarded.

Steps to claim your referral bonus:
1. Log in and go to the "Promotion" or "Referral" section.
2. Copy your personal referral link or code.
3. Send that link or code to your friend.
4. Once your friend registers through that link and makes their first deposit, your bonus will be credited.

Bonus Amount:
— For every successful referral, you can earn up to ৳300 in cash bonus.
— Your friend will also receive a special welcome bonus on their first deposit.
— A maximum of 20 friends can be referred from a single account.

When the bonus is credited: Once your friend's first deposit is confirmed, the referral bonus will be credited to your wallet within 24 hours.

Terms & Conditions: — The referred friend must be a new member — existing accounts do not qualify.
— Your friend's first deposit must be a minimum of ৳500 for the referral bonus to be activated.
— Referring your own multiple accounts will result in no bonus being awarded and all associated accounts may be suspended.

Full Terms on the Latest Promotions page provided.

xxxx25 supports Bengali to better serve Bangladeshi users. Viewing the interface in Bengali makes navigation and understanding the various options much easier.

How to change the language on the website:
1. Look for a globe icon (🌐) or a button labelled "EN" / "BN" in the top-right corner of the page.
2. Clicking it will bring up the language list.
3. From the list, select "বাংলা" or "Bengali (BN)".
4. The page will refresh and display in Bangla.

How to change the language in the app:
1. Log in to the app and tap the profile icon.
2. Go to "Settings" → "General" → "Language".
3. Select "Bangla" and save.
4. The app will display in Bangla after restarting.

Changing language without logging in: You can change the language from the homepage without logging in. However, to save your language preference to your account, log in and update it from Settings — that way you won't need to change it again next time.

If you haven't downloaded the app yet, App Page Go.

The minimum deposit at xxxx25 is just ৳200 — via bKash, Nagad, or Rocket. This is notably lower than most other platforms in Bangladesh, making it easy for newcomers to get started.

Minimum deposit by payment method:
— bKash: ৳200
— Nagad: ৳200
— Rocket: ৳200
— Bank Transfer: ৳500
— USDT (Crypto): equivalent minimum $5

First deposit perks: — A 150% welcome bonus will be automatically credited on your very first deposit, regardless of the amount.
— Example: Deposit ৳200 and receive a ৳300 bonus, giving you a total balance of ৳500.
— Deposit ৳500 and receive a ৳750 bonus, giving you a total of ৳1,250.

No deposit fees: xxxx25 does not charge any deposit fees. However, your mobile banking provider may apply a service charge — that is subject to the provider's own policy.

Detailed Deposit Instructions on the Payments page you will receive.

It's worth understanding xxxx25's multiple account policy — it is based on individual identity, not IP address or device.

Key Policy: Only one account may be created per individual identity (NID/mobile number). A single person cannot hold two accounts.

For family members: — Even if two people live at the same address, they can each open a separate account using their own NID and mobile number — this is permitted.
— However, both individuals must complete separate KYC verification.
— Sharing a device is fine, as long as each account belongs to a different person.

Actions that may result in account suspension:
— Opening two accounts using the same NID or mobile number.
— Attempting to open a new account after a ban.
— Using multiple accounts to claim bonuses (bonus abuse).

If you're unsure about anything, check with Support first — support@xxxx25.app. The system automatically detects duplicate accounts, and in such cases bonuses may be forfeited and the accounts suspended.

All your bets and transaction history on xxxx25 are saved and available to view at any time.

How to view your betting history:
1. Log in and click on the profile icon.
2. Go to the "My Bets" or "Bet History" section.
3. Filter by date — choose today, the past week, or any custom date range.
4. You'll see full details for each bet — match, market type, odds, stake, outcome, and win/loss amount.

How to view your transaction history (deposits & withdrawals):
1. Go to your Profile → "Wallet" section.
2. Click on the "Transaction History" tab.
3. Here you can view the date, amount, method, and status (successful/pending) of each deposit and withdrawal.

How far back you can view history: Up to 6 months of history is directly accessible. For records older than that, contact support — it will be sent to your email within 24–48 hours.

Can it be downloaded? Yes, a transaction summary can be downloaded in CSV format — use the "Export" button on the wallet history page. This is especially useful for tax or accounting purposes.